Home Care Packages – What services can I get?

Learn more from Peace of Mind Homecare Advocate

Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide.

Home Care Packages can be an option if you need a coordinated approach to the delivery of your help at home – perhaps because you need help with many everyday tasks, or the care you need is more complex or intensive.

What services can I get?

Depending on the level of Home Care Package you receive, you can get assistance with a range of different services.

Service: Bathing, hygiene, and grooming 
To help you maintain your personal hygiene and grooming standards.
Service: Nursing 
To help you treat and monitor medical conditions at home.
Service: Podiatry, physiotherapy, and other therapies 
To help you maintain movement and mobility.
Service: Meals and food preparation 
To help ensure that you continue to eat well.
Service: Help with impairments or continence 
To help manage particular conditions and maximise your independence at home.
Service: Cleaning, laundry, and other chores 
To help you keep your home clean and liveable.
Service: Home or garden maintenance 
To help you keep your home and garden in a safe condition.
Service: Changes to my home 
To help increase or maintain your ability to move around your home safely and independently.
Service: Aids to stay independent 
To help you with mobility, communication, reading, and personal care limitations.
Service: Transport 
To get you out and about to appointments and community activities.
Service: Social outings, groups and visitors 
To help you remain social and interact with your community.

What else could be included?

Home Care Packages are flexible; there may be other care and services that are suited to your needs. Together with your provider, you will need to work out if a care or service that you need: 

  • is directly linked to your identified care needs and goals
  • will improve your health and well-being
  • is necessary for you to remain living safely and independently in your home
  • can be delivered within your Home Care Package budget, and
  • would be considered an acceptable use of government funds.

A Home Care Package should not be used for, and does not replace, care and services that can be accessed through other health programs that you might be eligible for. You should continue to access these if and when you need them, through your GP and hospitals.

What services are not included?

There are care and services that you must not use Home Care Package funds for:

  • items that would normally be purchased out of general income
  • buying food, except as part of enteral feeding requirements
  • payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent
  • payment of home care fees
  • payment of fees or charges for other types of care funded or jointly funded by the Australian Government
  • home modifications or assets that are not related to your care needs
  • travel and accommodation for holidays
  • cost of entertainment activities, such as club memberships and tickets to sporting events
  • gambling activities
  • payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme

Who provides these services?

Services are provided by a variety of organisations across Australia. To find out what Home Care Package providers are near you, use our Find a provider tool.

How does it work?

You choose a service provider that is right for you. The government then pays your provider a subsidy to arrange a package of care services to meet your needs.

As everyone’s care needs are different, there are four levels of Home Care Packages with different funding amounts. These cover basic support needs through to high care needs.

The package level assigned to you is based on your needs. (as of 1st July, 2023)

Package levelLevel of care needs
Level 1Basic care needs – $9,179.75 a year
Level 2Low care needs – $16,147.60 a year
Level 3Intermediate care needs – $35,138.55 a year
Level 4High care needs – $53,268.10 a year

Link to MyAged Care website for more details.

You work with your chosen provider to identify your care needs and decide how best to spend your package funding. Your service provider coordinates and can manage your services for you on your behalf.

What will it cost me?

You’re expected to contribute to the cost of your care if you can afford it. Your contribution is made up of three types of fees:

  1. Basic daily fee (up to $11.26 from 20 March 2022)
    Your provider may ask you to pay a basic daily fee based on your home care package level.

  2. Income-tested care fee (up to $32.30 from 20 March 2022)
    Some people may also have to pay an income-tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from the Services Australia. If you have to pay this fee, there are annual and lifetime limits on how much you can be asked to pay.
  3. Additional fees
    Any other amount you have agreed to pay for extra care and services that wouldn’t otherwise be covered by your Home Care Package. You can read more about the fees, caps, and how to use your package funds on our Home Care Package costs and fees page.To get an estimate of the fees you may be asked to pay, use our fee estimator.

Refer to latest information from MyAgedCare

Bitter Burial Dispute Between Parents of Killed Boys

The bitter legal dispute between the parents of two boys, killed by an out-of-control car, has hit court, with both arguing how they should be laid to rest.

The parents of two young boys, allegedly mowed down and killed by an out-of-control driver in January, are engaged in a bitter legal dispute over how their bodies should be laid to rest.

Shane Shorey, 7 and Sheldon Shorey, 6, died after they were hit by a car on January 6 while walking on the way back from the swimming pool in Wellington, in central NSW.

They were walking with their mum Shayleen Frail and two others who were all hospitalised with severe injuries.

Last week, it emerged that Shane and Sheldon were still being kept in a morgue in Newcastle after their parents had failed to agree on their final resting place.

The boys’ father Joseph Shorey, who lives in Queensland, wants the boys to be cremated and their ashes to be split with their mother, while Ms Frail wants their bodies buried together in Wellington.

The dispute hit NSW’s Supreme Court today, where Justice John Sackar heard submissions from each parent and promised to deliver a speedy decision next week.

“I understand entirely the grief experienced and it is incumbent on me to move this matter on,” Justice Sackar said.

Barrister Brendan Jones, representing Ms Frail, described the “significant cultural elements” involved in burying the boys in Wellington and said the family felt cremation would cause the boys further pain in the afterlife.

In an affidavit submitted by Ms Frail, she said she was concerned about the boys being cremated, describing the act as something that would inflict “more suffering on the boys after death”.

“Being cremated after death is putting my babies through more pain and suffering,” Ms Frail said.

“Cremation will separate the boys and (Ms Frail) does not believe her boys will rest easy after death as they will not have a final resting place,” Mr Jones added, on behalf of Ms Frail.

Ms Frail hopes to bury her boys in a single coffin, laying side-by-side.

If that’s not possible, she will place them on top of each other so they can “remain together and continue together onto the afterlife, protected by family and friends in region”, Mr Jones said.

Ms Frail said she was “very scared” that if her boys were cremated, another family tragedy could occur – such as a house fire or a break and enter – and she would have nothing left of them.

Mr Jones told the court the belief in Wellington’s Aboriginal community was that burial helped the bodies “return to Mother Earth … and allowed the elders to guide the boys to the afterlife”.

The boys being buried also allowed the community to maintain a relationship with them.

“It’s not simply a place to mourn and grieve, but a place to feel close to and connect to.

“That belief system is not something (Mr Shorey) says he ascribes to.”

Mr Jones said Mr Shorey’s hope to have his boys’ ashes with him was not a “religious consideration” but a “way to manage his grief”.

“Grief feelings will dissipate and lessen as people move on with their lives,” he added.

Mr Shorey’s barrister, Mark Anderson, argued the father had always maintained a strong relationship with Aboriginal communities and he had been caring for the boys since January 2020.

Mr Shorey also spoke about his fear of returning to the Wellington community after crosses he arranged to be erected in memory of the boys were set on fire and destroyed.

The court heard Mr Shorey was worried, if the boys are buried in Wellington, he may be unwelcome in the NSW town and would be unable to mourn their loss.

Mr Shorey also lives in Emerald, which is around a 16 hours drive away from Wellington.

“The practicalities of the matter favour (Mr Shorey),” Mr Anderson said.

A number of affidavits from Aboriginal elders attested to cremation sometimes being used in death. Mr Anderson also explained that before colonisation, cremation was the norm in Indigenous cultures.

He added that Mr Shorey grew up in Aboriginal communities, had strong ties to the community, was regarded as one of their own and was “sensitive to Aboriginal burial and supportive of that”.

Mr Shorey wants to have a funeral service in Wellington but hopes his boys can be cremated after that, with the ashes split between both parents.

Mr Anderson, through the affidavit of an Aboriginal funeral director, argued burying the ashes of someone was the same as burying their body, however, Mr Jones, the barrister representing Ms Frail, said this was only the case when the ashes were of someone’s entire body.

“The arrangements from (Mr Shorey) will provide a more practical way in which both parents can grieve the loss of their children in a culturally accepted way,” Mr Anderson said.

Justice Sackar reserved his decision for next week.

Jacob Donn, 25, the man charged with the boys’ deaths, will reappear in court next month.

He is facing 14 charges, including dangerous driving occasioning death, negligent driving occasioning death, negligent driving occasioning grievous bodily harm, driving unlicensed, and failing to stop and assist after vehicle impact causing death.

A GoFundMe page was set up to help pay for the boys’ funerals, which raised more than $28,600.

Mr Shorey earlier told The Dubbo News that a portion of that money had now been used to cover the legal costs of the Supreme Court case.

How To Run Your Family Law Case

A do it yourself kit to help you prepare a family law case and represent yourself in Court.

This kit is for people involved in disputes under the Family Law Act 1975(‘the Act’) about childrenand property.The information about children applies to everyone.

The information about property applies only to people who are or were married. People who are or were in domestic partnerships (de facto or same-sex couples) cannot use the Act to sort out property disputes. The law is changing inthis area. For these cases get legal advice.References are made to the Family Law Act 1975and to the Federal Magistrates Act 1999andthe Rules made under these Acts.

A guide to REPRESENTING YOURSELF in the FAMILY COURT of Western Australia

Many people are unable to afford a lawyer to help them to resolve family disputes.
They can be at a disadvantage because the law is complicated and court
processes are sometimes difficult to understand.

This booklet is designed to help those people who do not have a lawyer to
present their cases in the Family Court of Western Australia. It is not a substitute
for competent legal advice, but it is hoped the information provided will make it
easier for you to navigate through the court system.

Judges and Magistrates must always remain impartial and not appear to help one
side of a dispute to the disadvantage of the other. Whilst the Judge or Magistrate
can provide some (very limited) assistance, it is expected that each party who does
not have a lawyer will have tried their best to become familiar with this booklet
before coming to Court.

The Court has received much positive feedback about earlier editions of the
booklet. We would appreciate hearing from you about any way you feel that future
editions might be improved.

Practical Cross-Examination Tips from the Bench

All writers begin with a putative reader in mind: for these observations, mine is a young, bright but inexperienced lawyer keen to get into court and to build his or her advocacy skills. This reader knows already how daunting it can be to rise to one’s feet in court and start a case but is still open to ideas. She or he has yet developed no patina or carapace of bad habits. So, while some older lawyers could, with advantage, learn something from these remarks, I am placing my trust in the eagerness of youth.